C2Q
November 2003 saw the launch of the new Customer Service Programme, C2Q.

C2Q aims to increase standards of communication, formalise operating procedures and improve levels of customer service within VSG.
VSG actively supports all employees in their drive to achieve true customer satisfaction.
The C2Q Programme seeks to ensure that customer expectations are both met and exceeded through continuous improvement and commitment to quality. Our collective determination to achieve success through C2Q presents the opportunity to establish VSG as the supplier of choice within our industry.